General

I found a cheaper website, can you guys price match?

Yes if reasonable. If we think the competition you find practices a legal and respectable business. We will offer price matching. We will not price match those who we think do unethical business.

How can I contact GGF if I have a question not listed here?

You can contact us via Live Chat option located on the home page of the website for immediate assistance 24/7. You can also contact us via email at support@gamegoldfast.com. Including your order number will assist us in servicing you in a timely manner.

Buying from GGF

Do you sell items?

Yes. We try to cover the items service as many as possible in our game list.

What kind of payment methods do you guys accept?

We currently accept PayPal for all orders as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. More payment methods are coming, thus as google checkout and moneybooker.

What if I don't have a PayPal account?

You can still order with us even if you don't have a PayPal account. We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process, once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card.

Why does my order require voice verification?

In an effort to protect our customers from fraud we require a voice authorization be done on every new order placed with GGF. This gives us a chance to insure children or someone else has not placed an order without the buyer's knowledge. Speaking to our clients on the phone also affords us the opportunity to answer any questions you may have about the process and gives us the chance explain any necessary instructions in regards to your first order.

How quickly are you able to deliver?

If your order is in stock "instant" we can usually deliver within 5-15minutes depending on how busy the site is. Deliveries not marked instant can come as soon as 30mins and on rare occasions can take up to 48hrs. We are currently operating with 90% of our orders shipping the same day they are placed!

Voice Authorization Call

What is Voice Authorization Call?

It is part of the process that GGF uses to confirm your order with us. During this call we simply review the order with you and ask a few confirmation questions to complete the process. How long does a verification call usually take? The calls are kept short and are typically completed within a couple of minutes. However feel free to use this call as an opportunity to ask us about any questions or concerns you may still have. Do you have to call every time I place an order? No. This is a one time call for first time customers only. Once the authorization call is complete your order is authorized. There won’t be any hassles for your future orders except the following circumstances. Note: We may also call to confirm large orders or drastic changes in spending patterns.

Fraud

I am criminal at heart and would love to make fraudulent purchases from you, how do you feel about that?

We here at gamegoldfast.com take any sort of fraud extremely seriously. Whether it is PayPal fraud/credit card fraud, or Internet fraud, we completely cooperate with PayPal, as well as local, state, and federal law enforcement officials to apprehend the individuals or groups behind this.

gamegoldfast.com is committed to the prevention and prosecution any kind of fraud. Some of our fraud prevention measures include:

- IP logger, for verification and tracking (we know your IP address)
- Contacting PayPal to retain customer telephone numbers (We might call you)
- Email/Chat logs Verification of telephone number and address

In the rare event that a fraudulent order passes our screening process, we will report the fraudulent activities to the appropriate legal authorities and provide those authorities with the necessary information to complete an arrest and prosecution. Your ISP will be notified of your fraudulent activities and they will punish you according to their User Agreement and/or Acceptable User Policies. We might also initiate civil action against you, depending on the amount of money involved with your fraudulent activities. All information supplied to the appropriate authorities will include, but is not limited to purchase history, IP addresses, Chat history, email history, email IP addresses, customer telephone numbers, and customer addresses associated with PayPal.

In other words, if you want to defraud a website, this is not the website to try it!!

Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine! U.S.C. Title 18, Section 3056, Subsection, specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.